Returns

TrentonChoice Returns & Refunds

Effective Date: September 1, 2026

At TrentonChoice, we want you to be happy with what you order. If something isn’t right, we’re here to help.

Please review the information below before requesting a return.


❤️ Our 15-Day Return Promise

You have 15 calendar days from the date your order was delivered to request a return for an eligible item that you no longer want, no longer need, or are not satisfied with.

To qualify, your item must:

✓ Be returned within 15 calendar days of delivery
✓ Be unused and unworn
✓ Be in the same condition in which you received it
✓ Be in its original packaging
✓ Include all applicable tags, labels, accessories, manuals, inserts, and other materials originally included
✓ Include your receipt, order number, or other valid proof of purchase
✓ Have no signs of misuse, damage, alteration, washing, installation, or excessive handling


📩 How to Start Your Return

DO NOT SEND YOUR ITEM BACK WITHOUT CONTACTING US FIRST.

To request a return, email:

shoptrentonchoice@yahoo.com

Please include:

  • Your full name
  • Order number
  • Item you want to return
  • Reason for the return
  • Description of the item’s condition
  • Photos when requested

Our team will review your request.

If your return is approved, we will send you:

✓ Return confirmation
✓ Return shipping label
✓ Return address
✓ Clear instructions explaining exactly how and where to send your package

🚨 Unauthorized Returns

A return sent without prior authorization from TrentonChoice will not be accepted as an authorized return.

Do not send your package to an address found on an old shipping label, invoice, previous package, website search, or any other source.

Wait for your return authorization and return shipping instructions from us.


💙 Make-It-Right Exchange Policy

Your order isn’t right? Let us make it right.

If your order arrives:

DAMAGED • DEFECTIVE • WRONG • MATERIALLY DIFFERENT FROM WHAT YOU ORDERED

CONTACT US IMMEDIATELY

📧 shoptrentonchoice@yahoo.com

We want the opportunity to fix the problem and give you a reason to come back to TrentonChoice again and again.

Please keep the product, packaging, shipping box, shipping label, and accessories until we tell you what to do.

Depending on the circumstances, we may offer:

  • Replacement
  • Exchange
  • Refund
  • Repair
  • Another appropriate resolution

Photos or video may be requested to help us investigate.


🚫 Non-Returnable Items

For safety, hygiene, customization, or other reasons, certain products cannot be returned.

The following are generally non-returnable:

  • Fragile items
  • Specialized or special-order merchandise
  • Personalized or customized items
  • Engraved or monogrammed products
  • Personal-care goods
  • Hygiene-sensitive products
  • Hazardous materials
  • Flammable liquids
  • Flammable gases
  • Gift cards
  • Sale or clearance merchandise

These items are final sale, unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

If you’re unsure whether your item qualifies, ask us before sending it back.

📧 shoptrentonchoice@yahoo.com


🔄 Want Something Different?

If you want a different:

  • Size
  • Color
  • Style
  • Model
  • Quantity
  • Product

the fastest way to get what you want is generally to return the eligible item you currently have and place a separate order for the new item.

This allows your new order to be processed separately instead of waiting for the original return to be completed.


🇺🇸 Our 14-Day Customer Courtesy Period

In addition to our standard 15-day return policy, TrentonChoice provides a 14-calendar-day cancellation and return window for eligible purchases.

Within this 14-day period, you may request cancellation or return of an eligible item with or without providing a reason, subject to the conditions and exclusions of this policy.

The item must:

✓ Be in the same condition in which it was received
✓ Be unworn and unused
✓ Be in its original packaging
✓ Include applicable tags and accessories
✓ Include a receipt, order number, or other proof of purchase

Important: This 14-day period is a voluntary TrentonChoice customer benefit. It is not a representation that federal law provides a general 14-day cooling-off period for online purchases.

Nothing in this policy limits any consumer rights that cannot legally be waived.


💰 Refunds

Once your authorized return arrives at TrentonChoice, we will:

1. Receive your package
↓
2. Inspect your item
↓
3. Determine whether it meets our return requirements
↓
4. Email you with the approval or denial decision
↓
5. Issue your refund if approved

If your return is approved, your refund will automatically be issued to your original payment method.

⏱️ Refund Processing

Please allow approximately:

3–5 BUSINESS DAYS

after your return has been approved for the refund to be processed.

Your bank, credit-card company, debit-card issuer, or payment provider may require additional time to actually post the funds to your account.

Because of this, the final posting time may be shorter or longer than 3–5 business days.


❓ Where’s My Refund?

If more than 5 business days have passed after your return was approved and your refund has not appeared:

📧 Email: shoptrentonchoice@yahoo.com

or

💬 Contact us through TrentonChoice Live Chat.

If our live-chat representative cannot resolve the issue, your request will be escalated to the appropriate TrentonChoice support team for further review.

Please have your order number and return information available.


📦 Return Shipping

Do not ship a return until you have received authorization from TrentonChoice.

Once your return is approved, we will provide the applicable return shipping label and instructions.

For damaged, defective, or incorrect merchandise, we will determine the appropriate return-shipping procedure after reviewing the situation.


🛑 Important Return Rules

A return may be denied when:

  • The return was requested after the applicable return period.
  • The item has been used or worn.
  • The item has been washed.
  • The item has been altered or modified.
  • The item has been damaged after delivery.
  • Original packaging is missing.
  • Required accessories are missing.
  • The item was purchased as a final-sale/non-returnable item.
  • The item was sent without authorization.
  • The item was sent to an unauthorized address.
  • The merchandise does not match the item purchased.
  • The merchandise cannot reasonably be identified as belonging to the order.

Return authorization does not automatically guarantee a refund.

Final return eligibility is determined after the returned item has been received and inspected.


📞 Need Help?

We’re here for you.

Email

shoptrentonchoice@yahoo.com

Live Chat

Available through the TrentonChoice website during applicable support hours.

Have a question before purchasing?
Not sure whether your item can be returned?
Received something damaged?
Need help with a refund?

Talk to us.

We’d rather help you before you send something back incorrectly.


TrentonChoice

Your Choice. Your Store.